Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: March 2026

1. Introduction

Masonry Brothers Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, contact us, or use our masonry services.

We are a family-run masonry company based in London, providing stone fixing, restoration, facade renovation, brickwork, repointing, and related services across London and the surrounding areas.

For the purposes of data protection law, Masonry Brothers Limited is the data controller. Our contact details are:

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Your name, email address, and phone number when you contact us via our website contact form, email, or phone
  • Your property address and project details when you request a quotation
  • Any other information you choose to share with us during correspondence

Information collected automatically

  • Your IP address, browser type, and operating system
  • Pages visited, time spent on pages, and referring website
  • Device information and screen resolution
  • Cookie data (see our Cookie Policy for full details)

3. How We Use Your Information

We use your personal information for the following purposes:

PurposeLegal Basis
To respond to your enquiries and provide quotationsLegitimate interest / Contract
To carry out masonry services you have commissionedPerformance of a contract
To send project updates and communicate about ongoing workPerformance of a contract
To improve our website and understand how visitors use itLegitimate interest
To comply with legal and regulatory obligationsLegal obligation

We will never sell your personal data to third parties. We do not send marketing emails unless you have explicitly opted in.

4. How We Share Your Information

We may share your personal data with:

  • Service providers who assist us in operating our website and business (e.g., website hosting, analytics providers)
  • Professional advisors such as accountants or legal advisors where necessary
  • Regulatory authorities if required by law or to protect our legal rights

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Enquiry data: Retained for up to 2 years after your last contact with us
  • Client project data: Retained for up to 7 years after project completion for legal and warranty purposes
  • Website analytics data: Retained for up to 26 months

6. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure — request deletion of your personal data in certain circumstances
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — request a machine-readable copy of your data
  • Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@masonrybrotheres.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption on our website
  • Secure storage of electronic records
  • Limited access to personal data on a need-to-know basis

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: